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Delivery Information

Delivery Information:

Free. Allow 3 to 5 working days (Monday to Friday). Shipping only to most of GB mainland. Not available for Northern Ireland, Republic of Ireland, Channel Islands, Scottish Highlands and other delivery exclusions zones listed in the exclusion zone below.

Orders dispatched same day if order made before 9am otherwise dispatch is on following day.

Tuffnells and Parcelforce will deliver parcels on tracked 48-hour service (unless deal specifies a longer delivery period). However because of the high volume of orders being dispatched from our warehouse the delivery period may extend up to 5 working days.

We do not deliver on weekends or public holidays.

We do not offer timed deliveries, delivery time is 9am to 6pm - specific time cannot be provided or time window cannot be provided.

Orders placed over the weekends from Friday 9am up to Monday 9am will be delivered on Tuesday.

One man delivery only to the door, step, Driver is not obliged to carry item up flights of stairs, drivers may do this at their discretion but are not insured to do so, so if you anticipate difficulty in handling your parcel upon arrival please make necessary arrangements prior to your delivery arriving.

We do not offer un-packing or installation services for any of our products, customers must use instructions and unpack and set up the purchased products themselves.

Delivery Surcharge Zones:
We usually do not allow orders to be completed on our website or through our 3rd party daily deals partners such as Groupon and Wowcher if they are part of our exclusion zone post codes. However, if an order passes through our system and appears to be paid and completed but the delivery address is later found to be part of our exclusion zone, your order in this instance will be cancelled automatically without warning and an automated refund process will be set into motion.

Surcharge zones include customers with the following postcode prefixes:
AB, IM, GY, JE, BT, FK, HS, G83, IV, KA 27-28, KW, PA, PH and ZE.

Tracking order:

Sorry this feature is not currently available, please contact should you wish to receive further information about tracking your order.


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