Privacy Policy:
Your Data: BoomTekk who acts as the data controller. That means we are
responsible for all of the information you share with us when shopping on our
site.
We never sell your
data onto third parties, and only collect as much as we need to improve your
experience, communicate with you or deliver your orders.
We make every effort to protect your
information, and won’t store it for longer than we need to. You are in control of any marketing messages we
send you.
You will always be
able to opt out, and we will periodically check that you still want to hear
from us. These marketing messages are treated separately to other emails we
have to send you, such as order confirmations, shipping updates, feedback
requests after your order or customer service messages.
Website security:
The BoomTekk site is
tested and certified daily to pass the “Symantic Secure” Security Scan. The
"live" Symantic Secure mark appears only when this site passes the
daily Symantic Secure tests. For more information, please click on the
live Symantic Logo in our checkout where our daily scan certificate is
displayed.
Payment
Security:
When shopping on our
website, you may see a pop up window appear when you are at the checkout for 3D
Secure. This pop up will be provided by the bank that issued the card you are
making payment with. If you have not already registered your card, you can use
this pop up and follow the instructions to register securely. Once registered,
you will be taken back to the Menkind website to complete your order. If you
are at all concerned or confused, simply close the pop up window and complete
your order as normal, then contact your bank to find out more about the
schemes. Once registered, you will then be required to use your personal code
on all subsequent online transactions.
All our credit card data is
actually handled directly by Sage Pay and your issuing bank. BoomTekk at no
time actually stores or even has access to your credit card details. This
is in line with PCI regulations and means your credit card security is
preserved at all times.
How we use your data:
Your personal details, including name, email address and contact
addresses
We use these to
deliver your order to you, to keep you informed on its progress, for fraud
prevention and detection, to personalise your web experience, and for customer
services purposes. After an order with us, we may also perform market research
in the form of a feedback questionnaire with our provider.
With your permission,
we may also use this information to keep you up to date about our new products
and services, in our referral scheme, or in other marketing messages. If you
wish to stop receiving marketing messages, you can either unsubscribe using the
link in every marketing email we send, or contact our customer services team.
Your payment details
We keep a record of
the billing address you supply to us as part of our fraud prevention work and
for future customer service enquiries, such as to give a refund. If you have
paid through a third party payment provider like Paypal, we will keep a record
of your email address and the payment reference. For payments with a credit or
debit card, we only store the last four digits of your card for fraud and
customer service reasons. Because we use Paypal to process our payments, our
system never actually even has access to your other card details. This is in
line with PCI regulations and means your credit card security is preserved at
all times.
Your contact history
If you contact our
customer services team by email or by phone, they may keep a record of this.
This is useful for us to personalise the experience with you (so you don’t have
to tell us the same things time and time again), to improve your experience,
and to carry out staff training so that you can get the best possible service.
We may also anonymise and aggregate information and use it to see patterns in
our services so that we can improve.
Your purchase history
This is important for
us to provide good customer support and look after you in the event of any
customer service enquiries. We may also use this to personalise your web
experience and the emails we send you, and may also anonymise and aggregate the
data to find out what products and services you and people like you might like.
This helps us to improve our site and deliver a better experience for you.
Information about your device and how you use
our site
We may collect
information about the devices you shop on, such as your mobile or browser. This
not only helps us to improve our website for you, but also means we can get
better at giving you a good experience by recognising your preferences and
personalising the site for you. It may also be used in fraud prevention to
recognise if, for example, a single device has been used with hundreds of
different credit cards, allowing us to earmark suspicious behaviour and prevent
other people’s cards from being used fraudulently.
We may also collect
information about how you move around our website, what you look at or search
for, and how you shop. This may be anonymised to make improvements, or through
the use of cookies, pixels, advert tags and other digital marketing technologies,
may be used to create banners and ads relevant to you. These may be used on our
own website or across the wider internet.